Terms of service
General Terms and Conditions (GTC)
Status: March 4, 2026
OVERVIEW
Welcome to Renkly Store – Personalized Gifts (hereinafter “Renkly Store”, “we”, “us”, “our”). We operate this online shop and website, including all related information, content, features, tools, products, and services (collectively the “Services”). Our shop is powered by Shopify, which enables us to provide these Services to you.
These General Terms and Conditions (“GTC”) govern your rights and obligations when using our Services and when placing orders through our shop. Please read these GTC carefully.
In addition, our Privacy Policy (Privacy Policy) and our information regarding the Right of Withdrawal / Returns (Withdrawal / Returns) apply.
1) ACCESS AND ACCOUNT
By using our Services, you confirm that you are of legal age in your country or have the necessary consent to use the Services. In order to use certain features (e.g. placing orders, account creation, checkout), you may be required to provide certain information (such as email address, billing/shipping details, or payment information). You agree that all information provided by you is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activities carried out through your account.
2) OUR PRODUCTS & PRODUCT PRESENTATION
We strive to display our products and services as accurately as possible. However, colors, brightness, and presentation may vary depending on the screen or device used. For personalized products, minor production-related deviations (e.g. cutting, positioning, color nuances, material texture) may occur and do not constitute a defect as long as the agreed characteristics are generally maintained.
3) PERSONALIZATION, DESIGN TOOL AND CUSTOMER CONTENT (IMAGES/TEXTS)
3.1 Personalization via our Design Tool
Many of our products are individually personalized according to your specifications. Personalization is carried out primarily through your inputs and uploads in the design tool (e.g. photos, names, texts, layouts). Please review your design and all details carefully before completing your order – ideally twice.
3.2 Responsibility for Content and Rights (Copyright / Permissions)
You confirm that you own all necessary rights to the content you upload or submit (e.g. photos, graphics, logos, texts) and that the use of this content does not infringe the rights of third parties (such as copyrights, trademarks, personality rights, or data protection rights). If other persons are visible in a photo, you must ensure that the necessary permissions have been obtained.
3.3 Prohibited Content
It is prohibited to submit content that is unlawful or violates the rights of third parties (e.g. hate speech, glorification of violence, extremist material, pornographic content, defamatory content). We reserve the right to reject, cancel, or modify orders containing problematic content if necessary.
3.4 License for Order Processing
You grant us a simple, non-exclusive, worldwide right to use the content you provide (images/texts/designs) for the duration of the order processing, solely for the purpose of creating, editing, producing, and delivering your order. This includes the right to reproduce, store, technically process, and adapt the content if necessary (e.g. cropping, resizing, print preparation).
Your content will only be used for advertising purposes (e.g. social media or references) with your explicit consent.
3.5 Confidentiality
We treat personal content uploaded by you (especially photos) confidentially and generally use it only for order processing. Details about the processing of personal data can be found in our Privacy Policy (Privacy Policy).
4) DESIGN SERVICES PROVIDED BY US & AI-SUPPORTED TOOLS (OPTIONAL SERVICE)
If you request us to create or adjust the design on your behalf, we process the content you provide in order to produce print-ready designs. For this purpose we may use manual image editing as well as digital design tools and – where appropriate – AI-supported tools to create layouts or adjustments.
If agreed, we will send you a draft for approval. Production generally begins only after your approval of the final design, unless explicitly agreed otherwise.
If external software or service providers are used and data transfer is required, this will take place in accordance with our Privacy Policy.
5) ORDERS & CONTRACT CONCLUSION
By placing an order, you submit a binding purchase offer. We may accept or reject orders at our discretion (for example in cases of suspected misuse, legal violations in submitted content, or technical impossibility). A contract is concluded once we confirm your order by email or dispatch the goods.
For personalized products, production usually begins shortly after the order is placed. Please check your order carefully before submitting it, as changes or cancellations may no longer be possible once production has started.
Returns, withdrawal, or exchanges are governed by our withdrawal policy (Withdrawal / Returns). For personalized goods, the right of withdrawal may be excluded if the legal requirements are fulfilled.
6) PRICES, PAYMENT, AND INVOICING
The prices displayed in the shop at the time of ordering apply. Shipping costs and any additional charges (e.g. customs duties or import taxes for deliveries outside the EU) are shown during checkout. You agree to provide correct payment and billing information and to keep it up to date.
7) SHIPPING, DELIVERY, AND TRANSFER OF RISK
Delivery times are non-binding estimates unless explicitly guaranteed. We are not liable for delays caused by shipping providers, customs clearance, or events outside our control.
Transfer of risk (important):
- For consumers: The risk of loss or damage transfers to you only when the goods are delivered to you (or to a third party designated by you who is not the carrier).
- For businesses: If you are acting as a business, the risk generally transfers when the goods are handed over to the carrier, insofar as permitted by law.
8) RETENTION OF TITLE
The goods remain our property until full payment has been received.
9) INTELLECTUAL PROPERTY (OUR SHOP & CONTENT)
Our Services (including texts, images, graphics, logos, trademarks, layout, and content) are protected by copyright and trademark law. Their use is permitted only for private, non-commercial purposes in connection with visiting the shop. Any further use requires our prior written consent.
10) OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide tools or features from third parties. We are not responsible for the content, availability, or conditions of such third-party services. Their use is at your own risk and subject to the terms of the respective provider.
11) RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section accurately characterizes the relationship between Shopify and your store and should not be removed or modified]. Renkly Store is powered by Shopify, enabling us to provide the Services. However, all purchases and sales you make in our shop are concluded directly with Renkly Store. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Renkly Store, including injuries, damages, or losses arising from purchased products or services. You expressly release Shopify and its affiliates from any liability for claims, damages, or obligations arising from your transactions with Renkly Store.
12) DATA PROTECTION
Personal data is processed in accordance with our Privacy Policy (Privacy Policy). Shopify’s privacy policy may also apply.
13) FEEDBACK / REVIEWS
If you submit reviews or feedback, we may display them within the operation of our shop (e.g. product reviews), provided that no third-party rights are violated.
14) WARRANTY & GUARANTEE
For consumers, the statutory warranty rights apply. These rights are not limited. A guarantee exists only if explicitly stated in the product description or confirmed in writing.
For businesses, different provisions may apply where permitted by law.
15) LIABILITY
We are fully liable for damages resulting from intent or gross negligence and for injury to life, body, or health. In cases of slight negligence, we are liable only for foreseeable damages typical for the contract and only in the case of breach of essential contractual obligations, insofar as legally permissible. Mandatory statutory liability provisions, particularly those relating to consumer protection, remain unaffected.
16) INDEMNIFICATION FOR LEGAL VIOLATIONS THROUGH CUSTOMER CONTENT
If you submit content (e.g. photos, logos, texts) that infringes the rights of third parties or is unlawful, you agree, to the extent permitted by law, to indemnify us against claims by third parties arising from the use of such content for order processing, including reasonable legal defense costs, provided that you are responsible for the infringement.
17) APPLICABLE LAW & JURISDICTION
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as legally permissible. If you are a consumer, mandatory consumer protection provisions of your country of residence remain unaffected.
For businesses, the place of jurisdiction shall be Graz (Austria), insofar as permitted by law. For consumers, the statutory place of jurisdiction applies.
18) SEVERABILITY CLAUSE
If any provision of these GTC is invalid, the remaining provisions shall remain unaffected. The statutory provision shall replace the invalid provision.
19) CHANGES TO THESE GTC
We may update these GTC if necessary (e.g. due to legal or technical changes). The current version is always available on this page.
20) CONTACT
If you have questions regarding these GTC, please contact us at: office@renklystore.at