❓ Frequently Asked Questions
How long does the battery of the video greeting card last?
With a fully charged battery, the video greeting card can play the stored video continuously for up to approximately 2 hours . In practice, this means that the video can be watched many times before the card needs to be recharged.
Can I change or replace the video later?
Yes. The video greeting card can be reconnected to a computer via USB at any time. This allows you to delete, replace, or add new videos .
How long should my video be and what format is ideal?
For optimal playback, we recommend a video in MP4 format (H.264) with a 16:9 aspect ratio , ideally in 1024 × 576 px at 30 fps and a bitrate of approximately 3000–3800 kbps .
The maximum storage capacity of the video greeting card is approximately 454 MB . With good image quality, this generally corresponds to a video length of up to about 15 minutes .
Longer videos may also be possible if the file is compressed accordingly.
Can I upload my own video?
Yes. You can transfer your MP4 video to the card yourself via USB or use our free video upload service.
Can I save multiple videos on the card?
Yes. Multiple videos can be stored on the video greeting card. You can easily switch between them using the integrated forward and back buttons .
How do I upload my video to the card?
You can easily transfer your video to the card using a USB cable – similar to a USB stick. Alternatively, you can upload your video directly using the "Video Upload" button during the ordering process , and we'll take care of the transfer for you.
